FAQs

Ans: We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery (COD).

Ans: Shipping times may vary depending on your location. Typically, domestic orders are delivered within 5-7 business days.

Ans: Yes, we offer cash on delivery as a payment option for your convenience. Although for Gifting Options we Do Not provide COD.

Ans: Yes, we provide free shipping within India on all orders above 500/.

Ans: We offer a 5-day easy return policy for domestic orders. Personalized Gifts, Food Items, Gift Hampers are non-returnable. Please refer to our Returns Policy page for more details..

Ans: To initiate a return, please contact our customer support team within 5 days of receiving your order. You will need to provide a valid reason for the return. Once approved, you can send the item back to us. Please ensure that the item is unused and in its original packaging. Upon receiving the returned item, we will inspect it and initiate the refund process if it meets our return criteria.

Ans: Cash on delivery orders will be shipped only after successful address verification via phone call or WhatsApp. Please allow additional time for this verification process.

Ans: Yes, an unboxing video is compulsory for return approval. This helps us ensure that the returned item is in its original condition and packaging.

Ans: Unfortunately, orders cannot be cancelled once they have been shipped. Please make sure to review your order carefully before placing it.

Ans: Currently, we only ship within India. We hope to expand our shipping services internationally in the future.

Ans: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track your order on our website or the courier's website.

Ans: Yes, we do offer customization options for our Hampers and Gifts with Additional minimal Charges. To get any customization in your Order, connect with our Customer Support Team within an hour of placing the order

Ans: If you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund as per our Return Policy.

Ans: You can contact our customer support team via email at support@dilsedelights.com or through our Contact Us page on the website

Ans: Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

Ans: Yes, all prices listed on the website are inclusive of applicable taxes.